Our prestigous client who is a leading outsourcing service provider is looking for a Service Management Analyst

Your tasks would be the following:

• Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board

• Ensures contractual service support requirements are understood and managed. Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.

• Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.

• Presents operational and service level reports and explains service level support available to internal or external customers