As a Senior Product Manager, you will bring your key team members, business acumen, and technical skills to the Genesys Cloud Digital and AI team. You will play a critical role in the definition, development, and delivery of strategic Genesys Cloud Digital solutions, with a specific focus on our Mobile Customer Engagement product plan. In this role, you will own features through all phases of product development with primary responsibilities on feature requirements definition, project planning, managing schedules, facilitating conflict resolution, identifying and communicating risk, increasing and managing a product roadmap, and coordinating tasks involving dependencies within cross-functional teams. You will add value by ensuring that the features delivered meet quality standards, resolve stated business problems, and are completed in a timely manner.
At Genesys, we deliver outstanding digital experiences across web and mobile, and we recently launched our new native Web Messenger, which provides delightful UX to the end-user through asynchronous messaging, while also making it easy to customize for Admin users. As part of this role, you will help expand the vision from web apps to native mobile apps, with a new embeddable Messenger that will expose our digital engagement capabilities to mobile users.
Key Responsibilities:
- Support and guide a product roadmap for Digital Solutions, with a specific focus on the Mobile Engagement portfolio
- Collaborate and define components of Genesys Cloud solutions, from both functional and business perspectives, with an extended focus on the following areas:
- Omni-Channel Interactions
- Chatbot and human-agent interaction
- Artificial Intelligence (AI) Persevered Digital Interactions
- Work with customers, vendors, user experience, and product organization teams to define product features
- Define and implement requirements with supporting organizations, including product organization, user experience, marketing, sales, development, support, IT operations, finance, and legal
- Provide visibility to feature status and escalates issues to the senior organization
- Plan and track release milestones for feature releases
- Identify needs, create, and deliver sales enablement training material
- Collaborate with Product Marketing and cultivate product positioning and messaging initiatives
- Create and deliver clear and concise customer-facing documentation outlining delivered solutions
- Remove obstacles blocking or slowing down the teams
- Guide multiple complex projects at one time
- Develop and improve processes, communicate plans and achievements, and facilitate project meetings