What you will do

• Develop and maintain a professional and positive relationship with key customer contacts and counterparts in Account teams, Business Groups and Support Teams always.
• Process customer orders in SAP and ensure compliance and ensure compliance and controls including terms and conditions, allowed ship dates, and order change windows.
• Provide customers with prompt, early and accurate information regarding status of orders, supply, issues, and complaints.
• Pursue the customer for increased order coverage where gaps exist compared to lead-time, forecast or contract data.
• Resolve customer complaint, return, and invoice query requirements by clarifying customer's complaint.