Our partner is looking for a Service Desk Support. The company is the world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.”

Responsibilities:

• Ensure that the IT/telecom equipment is operational and well-maintained.
• Set up IT equipment as per the comany’s standards prior to handover to users and/or shipment to field offices.
• Visit field offices if required to provide IT set up support.
• Enter details into the inventory system, track and monitor equipment hand over.
• Take ownership of the onboarding process for users, ensuring proper end user equipment configuration and compliance, as well as the necessary access provision

• Provide the necessary briefing for all new joiners related to IT systems, policies, and general guidance
• Provide a Service Desk function as contact for the Europe Region offices and users and handle incidents and service requests; resolve or escalate the calls in the most efficient manner.
• Provide support and incident/service request resolution, including installation, maintenance and repair telecommunications and computer equipment. Participate in training and development of expertise and resources in the region.
• Undertake any other duties as requested by the line manager.