IT Support Technican

Teljes munkaidős
Teljes otthoni munkavégzés
Részben otthoni munkavégzés
Pozícióleírás megtekintése

Our partner is looking for a Service Desk Support. The company is the world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.”


  • Ensure that the IT/telecom equipment is operational and well-maintained.
  • Set up IT equipment as per the comany’s standards prior to handover to users and/or shipment to field offices.
  • Visit field offices if required to provide IT set up support.
  • Enter details into the inventory system, track and monitor equipment hand over.
  • Take ownership of the onboarding process for users, ensuring proper end user equipment configuration and compliance, as well as the necessary access provision
  • Provide the necessary briefing for all new joiners related to IT systems, policies, and general guidance
  • Provide a Service Desk function as contact for the Europe Region offices and users and handle incidents and service requests; resolve or escalate the calls in the most efficient manner.
  • Provide support and incident/service request resolution, including installation, maintenance and repair telecommunications and computer equipment. Participate in training and development of expertise and resources in the region.
  • Undertake any other duties as requested by the line manager.

We are looking for You if:

  • 2 years relevant IT support work experience
  • Speaking English fluently


  • A long-term opportunity; we encourage your professional development with internal job opportunities and trainings;
  • Optional cafeteria system;
  • AYCM SportPass membership opportunity;
  • Your loyalty is rewarded with Medicover private health package;
  • Corporate events and gifts, annual team building framework.
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