We are looking for experienced marketing professionals for our multinational partner that is present in the information technology sector.

The Customer Review and Product Support Specialist (German) will help improve a new global business process to respond to online customer reviews.

Responsibilities:

• Ongoing  product review management from sites such as Amazon.com, Google shopping, Staples
• Create monthly summaries of response activity for sharing in broader cross-functional team meetings
• understand the end to end open market customer experience reflected in review feedback about their purchase, installation, use and support experience
• creation of customized / personalized responses that effectively resolve or mitigate issues
• help inform both the targeted customer as well as potential customers so they are less likely to experience similar problems in the future