1st line IT support

Üzleti Szektor
Teljes munkaidős
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Pozícióleírás megtekintése

Our partner is a leading global provider of mission critical air and gas handling products providing service and support to customers around the world.

To manage user service desk requests, both automated and user generated, within defined SLA’s and to provide initial triage and routing for all incidents and requests. To be the first point of contact for the end users and the “face” of IT.


  • manage global service desk calls by following structured processes, maintaining case records, liaising with relevant departments and ensuring all requests are dealt with effectively
  • ability to manage workload according to ITIL best practices
  • process all logged calls in a timely manner and within agreed SLA
  • ensure that calls they are responsible for are continually managed, progressed and that end users are provided with sufficient detail through to resolution
  • min.1 year experience in the field of 1st level IT support
  • technical capability in Microsoft desktop support
  • experience of IT service delivery and using service desk solutions
  • fluent English (oral and written)

Company offers real challenges, benefits package, good career development possibilities in an international environment, they can offer fun and fully contribute to the success of young, dynamic and competent team members.

Egyéb megjegyzés
További lehetőségekért látogasson el https://www.grafton.hu/hu/job-search
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