Work Order Management (German)

Contract Type
This position is archived.
This position is archived.
Job description

Our multinational partner with an information technology background is expanding its team with a Work Order Manager. This is a good opportunity for career entrants as well!

You will be responsible for:

  • Dispatch and follow up of service request with appropriate information (service type, SLA, customer data, price...)
  • Ensure that this activity is performed on a timely manner with accurate data

Team is responsible for validating consistency of data and chasing partner when information is inaccurate, incomplete or not on time for each transaction

  • Service request (work order) closure enables payment of partners and data for reporting purposes
  • Determine customer action plan when required (parts missing, technician unavailable‚Ķ) and according to customer type (key account, MPS, SMB...)
  • Analysis can be segmented between Key accounts and others
  • Ensure right communication with customer and partner for all service actions (work orders)
  • Manage service-related customer claims. When customer sends a formal complaint, this should be documented and CDM team is responsible to analyze and provide solution or answer to customer
  • Participate to resolution of issues and design of improvement plans with partners, country, call center, vendor managers, hardware specialists...
  • College or University degree
  • Fluent English and German language knowledge
  • 1-2 years experience in multinational environment, services, contract administration, order management or other customer services
  • this is a good opportunity for career entrants as well
  • Advanced level of MS Excel
  • Well-organized, structured personality
  • Team-player attitude
  • Good communicational skills

Our partner offers:

  • Complex, diverse responsibilities
  • Supportive, cooperative environment
  • Room for future development
  • Competitive compensation
Other notes
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This position is archived.
This position is archived.