International trading company involved in paper industry is looking for its English and Turkish speaking Customer Service Representative in the small and friendly CEE team.

The main tasks involve:

• Order management and Account Development: Manage the inquiry to invoice process
• Develop relationship with customers trough compentence framework
• Use CRM to gain knowledge of customer business and document insights
• Make service interactions as effortless as possible
• Identify issues and solve them, guide customers to a solution
• Proactive communications with all stakeholders
• Create, update and follow up on new business information in CRM
• Occasional customer visits