Our client is a leading provider of agricultural products and solutions. They are looking for motivated, career-focused personality with positive, can-do attitude in the Serbian/Croatian speaking Customer Care and Order Specialist position.

The Specialist is the first point of contact of Customers on daily basis, and is responsible for delivering excellent customer service ensuring the smooth flow of Order to Cash processes, meeting business targets, controlling the end-to-end follow up of dedicated Customer's.

Key responsibilities:

• Manage a portfolio of Customers
• Strengthen relationship with Key Accounts
• Proactively provide the information/support to Customers
• Administrative interface with Customer and Commercial team
• Track customer orders and facilitate resolutions of all problems/exceptions to ensure on time delivery
• Define the priorities on deliveries to be passed to Operations team on needed frequency
• Follow up of Returns / Transfers Process