Senior Commercial Client Specialist (German or French)

Contract Type
This position is archived.
This position is archived.
Job description

If you are experienced in customer service and/or sales support, and want to level-up, this opportunity is for you!

We are looking for a Senior Commercial Client Specialist for our multinational partner that is present in the information technology sector. This is a complex business support role with end-to-end customer care management for key business partners.

You will be responsible for:

  • Being the single point of contact for key business partners
  • Manage client orders, delivery and invoicing process, and other client inquiries
  • Provide support in client inquiries (including order management, issue resolution and other business activities)
  • Escalate issues when needed
  • Liaise with internal departments to assure compliance on processes
  • Work together with internal departments to support client contractual requirements
  • Maintain an up-to-date documentation of activities
  • Report on services and performance to fulfill SLA

What makes you the best candidate:

  • University degree
  • Min. 3-4 years experience in a service delivery role
  • Expereience with direct interaction with business customers
  • Eperience in process improvement
  • Fluency in English
  • Fluency in one of the following languages: German or French
  • Complex, diverse responsibilities
  • Supportive, cooperative environment
  • Room for future development
  • Competitive compensation
Other notes
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This position is archived.
This position is archived.