If you are experienced in customer service and/or sales support, and want to level-up, this opportunity is for you!
We are looking for a Senior Commercial Client Specialist for our multinational partner that is present in the information technology sector. This is a complex business support role with end-to-end customer care management for key business partners.
You will be responsible for:
- Being the single point of contact for key business partners
- Manage client orders, delivery and invoicing process, and other client inquiries
- Provide support in client inquiries (including order management, issue resolution and other business activities)
- Escalate issues when needed
- Liaise with internal departments to assure compliance on processes
- Work together with internal departments to support client contractual requirements
- Maintain an up-to-date documentation of activities
- Report on services and performance to fulfill SLA