Our multinational partner with an information technology background is expanding its team with a German speaking Order Warranty Specialist.

You will be responsible for:

• Coordinating and validating parts ordering with different departments, such as Logistics, hardware specialist or service engineers
• Supporting partners in the local language in case of any issue
• Monitoring the performance of the partners
• Maintaining and improving E2E processes and developing new methods to improve efficiency
• Working with EMEA country management and operations team to implement operational procedures
• Ensuring support for requests and supporting the team in parts ordering release, monthly partner payment validation and partner relationship management
• Handling exceptions in system transactions
• Ensuring timely response of the incoming emails regarding the warranty claims

Supporting partner sin questions related to administrative processes