We are searching for a Dutch speaking Customer Support Team Leader for our multinational partner who is present in the technology field. If you would like to lead a team which provide commercial support then stop scrolling!
In this position you will be responsible for:
- Full coordination of a medium size customer support team which deal with end-to-end from order to delivery and billing processes.
- Manages a variety of pre-sales or post-sales services coordinating a medium-size team of Customer Support Representatives
- Responsible for leading the development of the direct reports
- Generates KPI’s related the business performance metrics
- Focused on continuous improvement
- Manages all requested customer backlog changes and business dynamics for example preparation to support sales volumes up & downs, price increases, specific product situations.
- Coordinates a close cooperation with other departments
- Collaborates with Customer Support Manager towards future strategy
- Participate in recruitment initiatives as necessary
- Provide corrective action plans when SLA and KPI goals are not met.
- Support Team members with escalations and Customer communication in case needed