Italian speaking Customer Support Team Leader

Contract Type
Job description

We are searching for an Italian speaking Customer Support Team Leader for our multinational partner who is present in the technology field. If you would like to lead a team which provide commercial support then stop scrolling!

In this position you will be responsible for:

  • Full coordination of a medium size customer support team which deal with end-to-end from order to delivery and billing processes.
  • Manages a variety of pre-sales or post-sales services coordinating a medium-size team of Customer Support Representatives
  • Responsible for leading the development of the direct reports
  • Generates KPI’s related the business performance metrics
  • Focused on continuous improvement
  • Manages all requested customer backlog changes and business dynamics for example preparation to support sales volumes up & downs, price increases, specific product situations.
  • Coordinates a close cooperation with other departments
  • Collaborates with Customer Support Manager towards future strategy
  • Participate in recruitment initiatives as necessary
  • Provide corrective action plans when SLA and KPI goals are not met.
  • Support Team members with escalations and Customer communication in case needed
  • Fluent English and Italian
  • 3-5 years of Customer Service experience + 2-3 years of People Management experience
  • Bachelor’s degree (BS/BA) from an accredited institution
  • ERP system experience is a plus (SAP, Oracle etc.)
  • excellent communication skills
  • Proactive, flexibility
  • Cafeteria, Bonus
  • Health insurance
  • Weekly home office opportunity
  • learning and development opportunities, career advancement
  • Young and inspirational business environment
  • Opportunity to thrive in a constantly expanding, multinational organization
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