Incident Manager

Contract Type
This position is archived.
This position is archived.
Job description

We are looking for an experienced Incident Manager in a dynamic Solution Support team to coordinate the transition of technical support for complex solution products.

The focus of the role:

  • Review, approve and reject technical support requests including server-, cloud-based, and device-based software and applications
  • Coordinate between local business teams and ensure customer issues are handled properly
  • Monitor active solutions; analyze and report support metrics
  • Coordinate the training and readiness of new products
  • Understand solutions, products, and customer segments and share information within the team; maintain a list of all solutions
  • Manage critical or escalated customer issues by interfacing directly with the customer
  • Support project management with creating the project plan, task tracking, and risks to closure
  • Coach and mentor others
  • Participate in process improvement

What makes you the best candidate:

  • At least 5 years experience in software support, test or development
  • Knowledge and experience in the following areas: operating systems, security, network protocols, databases
  • Experience in project management and process improvement
  • Fluent English, good communication skills
  • Complex, diverse responsibilities
  • Supportive, cooperative environment
  • Room for future development
  • Competitive compensation
Other notes
For more related job opportunities visit
This position is archived.
This position is archived.