We are seeking an experienced HR Services Manager to oversee and enhance end-to-end customer experience, catering to various stakeholders including employees, line managers, and other HR functions.

Key Responsibilities:

• Manage a division of HR Service professionals providing support for global clients
• Manage and mentor team leaders and senior colleagues to empower them in effectively supporting the development of team members
• Drive the team's operational efficiency by leading process improvement and simplification initiatives
• Regularly review operational and business metrics, striving for excellence in operations and identifying areas for improvement
• Ensure timely resolution of all tickets, adhering to SLAs
• Take charge of team KPIs, implementing necessary actions to achieve targets