Our partner is a a global pharmaceutical leader who is providing healthcare solutions in more than 170 countries around the world. We are searching for our partner a Global Chatbot Project Manager.

In this role your will get a unique opportunity to be part of the Global Process Excellence Team and you will support teams globally.

Your main tasks will be:

• Provide Level 3 support to the Connect to Resolve Team world-wide
• Act as business C2R Chatbot specialist and be the ITS point of contact for supporting tools enhancement and run tasks
• Manage chatbot new projects in agile mode
• Discuss and provide business requirements’ specifications in collaboration with team leaders and Global process owners
• Handle escalations
• Provide centralized reporting (SLA, KPIs) and on-demand analysis
• Report on the C2R performance and volumes including measurement of quality of the service and client satisfaction