German Speaking Service Support Specialist

Location
Industry
Contract Type
Full-time
Contact
Reference
104-6-43464
Job description

Are you speaking german and english? Would you like to use your language knowledge in working? If your answer is yes, this position is for you. Our multinational company in pharmaceuticals sector is expanding its team with a German Speaking Support Specialist.

You will be responsible for:

  • Serve as the first point of contact for end-user inquiries, providing 1st level support.
  • Handle incidents and requests through various communication channels, coordinating the end-to-end ticket lifecycle.
  • Guide customers towards self-service options, promoting autonomy and sharing resources.
  • Ensure excellent customer experiences through a customer-centric mindset and effective soft skills.
  • Collaborate with product teams to enhance knowledge articles and support processes.
  • Contribute to the knowledge base, report issues, and provide feedback for process improvements.
Requirements

What makes you the best candidate:

  • Fluent German and English both written and oral
  • Experience in IT support or call center is a plus
  • Excellent problem solving skills
  • Good communicational skills
  • University degree
Benefits

Our partner offers you:

  • Competitive compensation
  • Annual bonus
  • Free language learning opportunity
  • Home office option
  • Training and developing opportunities
  • Supporting environment
Other notes
For more related job opportunities visit https://www.grafton.hu/en/job-search