German speaking Help Desk Agent

Location
Budapest
Industry
Customer service
Contract Type
Full-time
Contact
Reference
104-6-42097
This position is archived.
This position is archived.
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Job description

Our client is one of the world’s leading engineering company. They work with air and gas handling products.

This position is a back-office activity. The main function is to manage German user service desk requests, both automated and user generated.

What will you do?

  • To manage all logged calls in timely manner and within agreed SLA
  • Identify issues and solve them, guide customers to a solution
  • Make service interactions as effortless as possible
  • To create self-help knowledge articles based on proven provided solutions
  • To ensure that the team achieve the targeted KPI’s
Requirements

What makes you the best candidate:

  • Excellent communication skills, both oral and written in German and English languages
  • 1-2 years of experience of IT services, or Customer services
  • Experience of using Microsoft Office products
  • Good organizational skills and the ability to prioritize effectively
Benefits

Our partner offers you:

  • Fair working conditions where your enthusiasm and efforts are valued in many ways
  • Challenging day-to-day responsibilities
  • Home office option
  • Easily reachable location in the city center of Budapest
  • Training and education programs to support personal and professional development
Other notes
For more related job opportunities visit https://www.grafton.hu/en/job-search
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This position is archived.
This position is archived.