German Speaking Customer Service Representative

Location
Industry
Contract Type
Full-time
Salary
500 000 Ft
Contact
Reference
1-6-41013
Job description

We are searching for a German speaking Customer Service Representative for our multinational partner who is present in the technology field. If you would like to work in a team and provide commercial support then stop scrolling!

In this position you will be responsible for:

  • Handles inquiries via phone, chat and email from customers and/or internal parties
  • Order management: order entry, price checking, order clearing compliants
  • Coordination of delivery and billing
  • Handles a variety of pre-sales or post-sales service functions
  • Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management and contract issues/administration
  • Resolves problems by applying established policies, procedures and tactics
Requirements
  • Fluent English and German
  • Experience in Customer Service, order management
  • Experience in contacting B2B customers
  • ERP system experience is a plus (SAP, Oracle etc.)
  • excellent communication skills
  • Proactive, flexibility
Benefits
  • Competitive salary and cafeteria
  • Bonus
  • Private Health Care Services
  • Life and accident insurance
  • Employee Referral Program with remarkable referral bonus
  • learning and development opportunities, career advancement
Other notes
For more related job opportunities visit https://www.grafton.hu/en/job-search