German Speaking Call Center Coordinator

Contract Type
This position is archived.
This position is archived.
Job description

We are looking for a German speaking Call Center Coordinator for our multinational partner that is present in the information technology sector.

You will meet the following complex roles:

  • Act as interface between the company and the partners
  • Managing the implementation of new services
  • Act as escalation point with partner for technical, process, system and financial matters
  • Monitor key performance indicators and follow-up on action plans
  • Contribute to teamwork and cooperate with all members focusing on EMEA Region
  • Focus on end-to-end customer satisfaction and processes with partners and in cooperation with the other departments

What makes you the perfect candidate:

  • Fluent German and English, both oral and written
  • At least 3 years of experience in service delivery or contact center field
  • Experience in SSC environment, purchasing and vendor management is a huge plus
  • Excellent negotiation skill
  • Pro-active working approach, problem solving attitude
  • MS Word, Excel and PowerPoint knowledge
  • SAP, Siebel, Microsoft Dynamics knowledge is an advantage

Our prestigious partner offers you:

  • Complex, diverse responsibilities
  • Competitive compensation
  • Supportive, cooperative environment
  • Room for future development
Other notes
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This position is archived.
This position is archived.