We are looking for Dutch-speakers to join a dynamically growing Business Support Center in Budapest.

This opportunity is for you, if you want to be part of a leading multinational company, and work within a modern, inspiring environment, with the latest technologies and processes. The company provides a long-term, stable opportunity for career-building and development with professional training options and competitive compensation.

You will be responsible for:

• Build and maintain strong relationship with key customers, act as an escalation point for regarding customer services matters.
• Identify and focus on helping CS create more value and to reduce customer effort for these strategic accounts, and eventually improve customer satisfaction.
• Analyze and understand customer centric KPI’s and SLA’s. Identify trends and coordinate actions to pursue improvement opportunities.
• Work directly with the dedicated contact center resources (Customer Experience Professionals & Specialists) to proactively address customer needs.
• Drive root cause analysis and communication when a process breaks and the customer is impacted.
• Create ownership for organizational commitments in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction.