Dutch Speaking Supply Chain Specialist

Contract Type
This position is archived.
This position is archived.
Job description

We are looking for Dutch-speakers to join a dynamically growing Business Support Center in Budapest.

This opportunity is for you, if you want to be part of a leading multinational company, and work within a modern, inspiring environment, with the latest technologies and processes. The company provides a long-term, stable opportunity for career-building and development with professional training options and competitive compensation.

You will be responsible for:

  • Build and maintain strong relationship with key customers, act as an escalation point for regarding customer services matters.
  • Identify and focus on helping CS create more value and to reduce customer effort for these strategic accounts, and eventually improve customer satisfaction.
  • Analyze and understand customer centric KPI’s and SLA’s. Identify trends and coordinate actions to pursue improvement opportunities.
  • Work directly with the dedicated contact center resources (Customer Experience Professionals & Specialists) to proactively address customer needs.
  • Drive root cause analysis and communication when a process breaks and the customer is impacted.
  • Create ownership for organizational commitments in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction.
  • Completed Bachelor's or Master's degree preferably in the field of logistics, or economics
  • Full professional proficiency in English and Dutch.
  • Analytical skills
  • Strong collaboration, organizational, project, process, and change management skills
  • Ability to work independently and proactively
  • Good interpersonal and communication skills
  • Excellent issue diagnosis, root cause analysis and problem solving skills (e.g., advanced customer operational issues; system and application failures; process gaps, breakdowns).
  • Competitive compensation package with a wide range of extra benefits
  • Horizontal and vertical career growth within the company
  • Internal training and courses to support personal and professional growth
  • Modern, ergonomic working environment
  • Relocation assistance for candidates from abroa
  • Programs for parents & wellness elements (e.g. refreshments, ergo stretch breaks) "
Other notes
For more related job opportunities visit https://www.grafton.hu/en/job-search
This position is archived.
This position is archived.