Dutch speaking Customer Service Agent

Location
Industry
Contract Type
fulltime
Published
Contact
Reference
1-6-39559
This position is archived.
This position is archived.
Job description

Outstanding opportunity for professionals with fluent Dutch language knowledge!

Our highly prestigious multinational partner, who is a market leader in Hungary, is looking for a Dutch speaking Customer Service Agent.

This is a unique opportunity to continue your career at a Business Service Centre which aims to drive the market worldwide.

They are looking for an enthusiastic, pro-active and dynamic candidate for a Dutch speaking Customer Service Agent's role, located in Budapest serving one of their key clients on a day-to-day basis.

Your responsibilities will be:

  • Manage customer requests received online or by phone.
  • Ensure requests are fully understood and key information provided
  • Follow defined procedures to provide first line troubleshooting service to help resolve customer requests
  • Dispatch work orders to Regional management team, nominated suppliers or landlord based on defined business rules and manage work flow through to request completion
  • Review work order status against defined service levels and expedite or escalate overdue jobs as required
  • Provide timely feedback to customers on work order status
  • Provide reports and management information on status of reactive and planned work orders
Requirements

You are the best candidate, if:

  • You speak English on a fluent level and Dutch on an intermediate level
  • Proactive, customer-focused attitude
Benefits
  • Competitive base salary with cafeteria
  • Prestigious work environment
  • Exciting projects to work on
  • Many charity activities
  • Every day is a new opportunity to learn and grow
Other notes
For more related job opportunities visit https://www.grafton.hu/en/job-search
This position is archived.
This position is archived.