Dutch speaking Customer Service Agent

Contract Type
This position is archived.
This position is archived.
Job description

Outstanding opportunity for professionals with fluent Dutch language knowledge!

Our highly prestigious multinational partner, who is a market leader in Hungary, is looking for a Dutch speaking Customer Service Agent.

This is a unique opportunity to continue your career at a Business Service Centre which aims to drive the market worldwide.

They are looking for an enthusiastic, pro-active and dynamic candidate for a Dutch speaking Customer Service Agent's role, located in Budapest serving one of their key clients on a day-to-day basis.

Your responsibilities will be:

  • Manage customer requests received online or by phone.
  • Ensure requests are fully understood and key information provided
  • Follow defined procedures to provide first line troubleshooting service to help resolve customer requests
  • Dispatch work orders to Regional management team, nominated suppliers or landlord based on defined business rules and manage work flow through to request completion
  • Review work order status against defined service levels and expedite or escalate overdue jobs as required
  • Provide timely feedback to customers on work order status
  • Provide reports and management information on status of reactive and planned work orders

You are the best candidate, if:

  • You speak English on a fluent level and Dutch on an intermediate level
  • Proactive, customer-focused attitude
  • Competitive base salary with cafeteria
  • Prestigious work environment
  • Exciting projects to work on
  • Many charity activities
  • Every day is a new opportunity to learn and grow
Other notes
For more related job opportunities visit https://www.grafton.hu/en/job-search
This position is archived.
This position is archived.