Digital Experience Platform & Innovation Lead (PM - Servicenow)

Contract Type
1 500 000 Ft
This position is archived.
This position is archived.
Job description

Position summary

The Digital Experience Platform (DXP) is a dedicated team in RSS within the Global Customer Experience (GCX) team, focused on delivering enhanced experience-centric support services across the whole Roche organization, by enabling innovative solutions to ensure support excellence.

Our team consists of technical, process and operational support professionals who collaborate with teams across Roche and with key third party vendors, to define, create and provide support solutions for our customer facing organizations.


The DXP Enablement & Innovation chapter section will enable the GCX Digital Experience Platform to operate smoothly and to expand its service offering in a sustainable way.

In your lead role you have three main areas of responsibility:

  • Ensuring a strong demand & resource management process which supports the

leadership team in prioritizing and planning work to maximize the impact for Roche.

Facilitating and strengthening the collaboration between the different Product Managers/Owners, aiming for managing an overarching and consistent platform roadmap.

  • Supporting the innovation of the Digital Experience Platform to meet the evolving needs of our customer groups. You have the end-to-end responsibility, from taking new strategic ideas (relating to solutions not existing in the DXP) and developing them into prototypes or end products (in collaboration with the responsible POs and partners) to transitioning them to the ultimately responsible team.
  • Providing the GCX stakeholders a central point of contact for support on all other core technical solutions in addition to ServiceNow and Nexthink (eg. telephony, call recording, workforce management, etc). You are responsible to facilitate the requirements/issues gathering and interacting with the responsible partners in Informatics to ensure proper actions are taken.

Required Skill and Expertise:

  • 10+ years of experience as a successful Information Technology Project

Manager/delivery leadership using structured project management and agile


  • Very good understanding in the SNOW platform and IT Practices.
  • Deep understanding of various development life cycles (Waterfall, Agile, Scrum, Kanban,

Iterative, Spiral, Safe, etc.) and strong knowledge of SNOW Project Portfolio Management


  • Solid understanding of technology infrastructures (incl. Contact Center solutions) and

support processes

  • Demonstrated experience working and delivering projects in a scientific environment

and/or pharmaceutical business areas

  • Demonstrated experience in managing activities with significant potential to cause

moderate to drastic business disruption

  • Ability to manage the complexity of scope, time, cost, quality, risk, team dynamics on a

global level in order to deliver programs and large multifunctional, complex projects

across multiple global locations

  • Ability to see the interrelationship across "the big picture" and understand its dependency

on other activities

  • Excellent oral and written communication skills, as well as presentation abilities
  • Demonstrated success communicating across a variety of audiences, including

business partners and informatics technologists (both up and down the organization)

  • Demonstrated success in handling initiatives of high complexity and risk
  • PMP, Prince2 (or equivalent), SAFe, Scrum Master certification required
  • Exceptional listening, problem-solving, negotiation, and facilitation skills
  • Ability to guide, mentor, and coach chapter members
  • Proven leadership abilities and emotional intelligence
  • Cafeteria
  • Medicover Private Health Insurance
  • Life and Accidental Insurance
  • Employee Assistance Program
  • Loyalty Program
  • Parental Leave
  • Applause Program & Recognition Framework
  • Working from Home (4 days/week)
  • Development opportunities
Other notes
For more related job opportunities visit
This position is archived.
This position is archived.