We are looking for experienced multilingual professionals to join a dynamically growing Business Support Center in Budapest.

This opportunity is for you, if you want to be part of a leading multinational company, and work within a modern, inspiring environment, with the latest technologies and processes. The company provides a long-term, stable opportunity for career-building and development with professional training options and competitive compensation.

Customer Account Manager is responsible for building trust with the customer, identify opportunities to improve customer experience, and to become the go-to contact for any issues.

Your tasks will be:

• Build and maintain strong relationship with key customers, act as an escalation point for regarding customer services matters.
• Identify and focus on helping CS create more value and to reduce customer effort for these strategic accounts, and eventually improve customer satisfaction.
• Analyze and understand customer centric KPI’s and SLA’s. Identify trends and coordinate actions to pursue improvement opportunities.
• Work directly with the dedicated contact center resources (Customer Experience Professionals & Specialists) to proactively address customer needs.
• Drive root cause analysis and communication when a process breaks and the customer is impacted.
• Create ownership for organizational commitments in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction.