Customer Account Manager (Dutch)

Contract Type
This position is archived.
This position is archived.
Job description

We are looking for experienced multilingual professionals to join a dynamically growing Business Support Center in Budapest.

This opportunity is for you, if you want to be part of a leading multinational company, and work within a modern, inspiring environment, with the latest technologies and processes. The company provides a long-term, stable opportunity for career-building and development with professional training options and competitive compensation.

Customer Account Manager is responsible for building trust with the customer, identify opportunities to improve customer experience, and to become the go-to contact for any issues.

Your tasks will be:

  • Build and maintain strong relationship with key customers, act as an escalation point for regarding customer services matters.
  • Identify and focus on helping CS create more value and to reduce customer effort for these strategic accounts, and eventually improve customer satisfaction.
  • Analyze and understand customer centric KPI’s and SLA’s. Identify trends and coordinate actions to pursue improvement opportunities.
  • Work directly with the dedicated contact center resources (Customer Experience Professionals & Specialists) to proactively address customer needs.
  • Drive root cause analysis and communication when a process breaks and the customer is impacted.
  • Create ownership for organizational commitments in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction.

What makes you the best candidate:

  • Minimum 3 years experience in account management, OTC, B2B Customer service or field sales
  • Full professional proficiency in English and Dutch
  • Analytical skills, able to generate customer insights
  • Good interpersonal and problem solving skills
  • Competitive compensation package with a wide range of extra benefits
  • Horizontal and vertical career growth within the company
  • Internal training and courses to support personal and professional growth
  • Modern, ergonomic working environment
  • Relocation assistance for candidates from abroa
  • Programs for parents & wellness elements (e.g. refreshments, ergo stretch breaks) "
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This position is archived.
This position is archived.