Consultant in Customer Service

Contract Type
This position is archived.
This position is archived.
Job description

We are looking for talented multilingual professionals to join a dynamically growing Business Support Center in Budapest.

This opportunity is for you, if you want to be part of a leading multinational company, and work within a modern, inspiring environment, with the latest technologies and processes. The company provides a long-term, stable opportunity for career-building and development with professional training options and competitive compensation.

The main tasks include the following:

  • Use your own expertise to coach operational resources towards resolution of OtC issues
  • Drive incident management; investigate root causes & resolves sensitive and/or structural customer issues.
  • Lead and own investigation and resolution of all issues following agreed escalation procedure.
  • Connect multiple groups that contribute to the end-to-end OtC process, including CS and Sales but also Supply Chain, Tax and other company functions.
  • Drive proactive customer solutions within CS; identify trends and coordinate actions to resolve issues, ideally before customer escalates to business.
  • Bachelor’s degree in the same fields with relevant work experience.
  • Order to Cash processes, systems experience is a plus.
  • Strong collaboration and coordination skills. Able to influence others without direct authority.
  • Analytical skills, able to generate customer insights.
  • Good organizational, project and process management skills.
  • Excellent issue diagnosis, root cause analysis skills
  • Good understanding of stewardship processes and tools.
  • Full professional proficiency in English
  • OTC knowledge would be required
  • Competitive compensation package with a wide range of extra benefits
  • Horizontal and vertical career growth within the company
  • Internal training and courses to support personal and professional growth
  • Modern, ergonomic working environment
  • Relocation assistance for candidates from abroa
  • Programs for parents & wellness elements (e.g. refreshments, ergo stretch breaks) "
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This position is archived.
This position is archived.