Portuguese speaking Customer Service Agent

Location
Industry
Contract Type
fulltime
Published
Contact
Reference
1-26-39223
Job description

Our client is a large International real estate services company, with offices all over the world and is market leader in Hungary. They are looking for an enthusiastic, pro-active and dynamic candidate for a Portuguese speaking Helpdesk Agent's role, located in Budapest serving one of their key clients on a day-to-day basis.

Your responsibilities will be:
- Manage customer requests received by telephone, but mainly online. Ensure requests are fully understood and key information provided
- Follow defined procedures to provide first line troubleshooting service to help resolve customer requests
- Dispatch work orders to Regional Facilities management team, nominated suppliers or landlord based on defined business rules and manage work flow through to request completion
- Where work exceeds defined cost parameters, review options with appropriate Regional Facilities manager, obtain supplier quotes, manage approval process and raise purchase order requests as required
- Review work order status against defined service levels and expedite or escalate overdue jobs as required
- Provide timely feedback to customers on work order status
- Provide reports and management information on status of reactive and planned work orders

Requirements

You are the best candidate, if:
- You speak fluent English and Portuguese on an intermediate level
- Proactive, customer-focused attitude

Benefits

- Competitive base salary with cafeteria
- Prestigious work environment
- Every day is a new opportunity to learn and grow

Other notes
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