German Speaking Order Management Representative

Location
Industry
Contract Type
fulltime
Published
Contact
Reference
1-6-39418
Job description

If you are bored of the limited responsibilities, take a look at this END-TO-END position where you can feel appreciated and a valuable member of a prominent, international company.

Our partner helps you to unlock your inner potential and grants you an opportunity to work closely with the brightest minds in the business, while offering a long-term perspective for professional development.

Your tasks will be:

  • End-to-end order management (order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing)
  • Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative
  • Process orders according to company guidelines, check price and availability of products to customers where necessary
  • Liaise between the customer and warehouse/planning regarding delivery of back-ordered products
  • Provide assistance to external customers
  • Provide proactive customer service and commercial support to internal and external customers for orders, order management and logistics
  • Track, maintain and document general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements).
Requirements

What makes you the best candidate:

  • Fluency both in German and English
  • Excellent communication skills and a customer focused-attitude
  • Good organizational skills, excellent time management
  • Experience in order management/customer-contact role
Benefits

Our partner offers:

  • Challenging job in an inspirational business environment
  • Opportunity to thrive in a constantly expanding, multinational organization
  • Work-life balance
  • Development and career advancement opportunities
  • Free trainings (hard and soft skills, language classes)
  • Competitive compenzation package
Other notes
For more related job opportunities visit https://www.grafton.hu/en/job-search