Service Delivery Manager (SAS, Oracle)

Lokáció Budapest
Állás típusa Teljes munkaidős
Elérhető kb. 1 hónapja
Referencia szám 4-10-37467

Pozícióleírás megtekintése

  • Plan and setup the software as a service concept for a globally available service
  • Initiating planning and set up of new service components
  • Coordinate the operations and maintenance of related software, complex server infrastructure and databases (Linux, SAS, Oracle)
  • Maintain service related documentation according with AMOS standards
  • Plan capacity and sizing of the service components, proactive hardware and environment management
  • Monitoring and SLA Management
  • Archiving, backup and recovery management
  • Escalation management and incident resolution support for the SaaS
  • Document, maintain and optimize processes and configurations related to the environments
  • Coordinate with various stakeholders in development, architecture, rollout and operations teams as well as with customers for releases/upgrades/changes
  • Perform service controlling (P&L)


  • At least 3 years experiences in project management
  • At least 5 years experience in operating infrastructure and application management
  • Solid understanding of Infrastructure architecture
  • ITIL
  • Experience with software as a service concepts
  • Desirable: SAS + DB knowledge
  • Desirable: Experience in BI Project Management and Service delivery management
  • Fluent English (written and spoken) is a MUST
  • Strong analytical skills
  • Organising abilities
  • Strong customer focus
  • Ideal Candidate can rapidly adapt and respond to changes in environment and priorities
  • Willingness to travel internationally
  • Excellent communication skills with high customer focus
  • Strong conflict resolution skills, resilience
  • Negotiation, influencing, persuasion skills as well as excellent presentation, time management and networking skills
  • Cross-cultural sensitivity in order to fit into a multicultural project setup


We are looking for a highly qualified and experienced candidate who is able to manage complexity and balance various stakeholder interests in a truly global environment.

Egyéb megjegyzés


Informatika and Távközlés | Vállalatirányítási rendszer | Szoftverfejlesztés | Vezető | Tanácsadó | Architekt | Oracle | PostgreSQL | Scrum | SQL | Szolgáltatás végrehajtás | Service Manager