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Nordic Customer Support Representative

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető kb. 1 hónapja
Referencia szám 1-26-37505

Pozícióleírás megtekintése

Our Partner is a leading, full-spectrum provider of professional and architectural lighting solutions. We are looking for candidates with Nordic language (Swedish or Danish or Norwegian) and customer service / order management / call center background for the Nordic Customer Support Representative position.
You can be part of a newly established team and manage all aspects of the Nordic speaking customers' requirements from order entry to deliver.

Responsibilites as Nordic Customer Support Representative:

  • To provide telephone and system support to both Customers & Engineers
  • Manage and record all calls on CRM
  • Key orders on the system, ensuring the customer requirements are correctly recorded
  • Order management, including liaising with other departments & areas of the business to ensure wherever possible the customer`s requirements are met
  • Managing the Customers expectations and ensure that all communication is clear & accurate
  • Respond to basic technical questions and provide data sheets where needed.
  • Management of order book
  • Query management, including the resolution of disputes and issuing of Credit Notes where applicable
  • Sending out of quotations
  • Visibility calls

Requirements

  • At least 1 year experience in any of the following fields: customer service / order management / call center
  • Fresh graduates are also welcome!
  • Advanced Danish OR Norwegian OR Swedish language skills
  • Advanced English language
  • Excellent communication skills
  • Good IT knowledge (email, Excel, Word)
  • Ability to keep deadlines

Benefits

  • Multinational environment
  • Wide range of responsibilities
  • Room for personal and professional development
  • Long-term employment opportunity
  • Competitive salary

Other notes

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Business Support Center | Customer service | Graduate | Customer service | Order management | Ügyfélszolgálati munkatárs