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IT Service Delivery Administrator

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető kb. 1 hónapja
Referencia szám 34901

Pozícióleírás megtekintése

A global manufacturer and a recognized industry leader of welding and cutting solutions, delivering product and process innovations to serve the worldwide marketplace is looking for a Service Delivery Administrator
to manage user service desk requests, both automated and user generated, within defined SLA’s and to provide initial triage and routing for all incidents and requests.
To be the first point of contact for the end users and the “face” of IT

Details of the tasks:

  • manage global service desk calls
  • liaising with relevant departments and ensuring all requests are dealt with effectively
  • ability to manage workload according to ITIL best practices
  • to process all logged calls in a timely manner and within agreed SLA
  • ensure that calls they are responsible for are continually managed, progressed and that end users are provided with sufficient detail through to resolution

Requirements

  • Technical capability in Microsoft desktop support
  • Experience of IT service delivery and using service desk solutions
  • Experience of following documented processes
  • Excellent communication skills, both oral and written, in English language
  • Proficient use of Microsoft Office products
  • Attention to detail and the ability to rapidly switch between competing priority issues

Benefits

  • Great work environment
  • Competitive salary
  • Opportunity to develop and implement promotion
  • Training

Other notes

For more job opportunities visit www.grafton.hu/en/jobs/it-telecommunications/

IT and Telecommunications | Infrastructure engineering | Administrator | Service delivery | Adminsztrátor