For our prospering international client - operating in 13 countries - we are looking for applicants for the position:
German and English speaking IT Helpdesk Agent.
The Helpdesk Analysts provide first line technical support to clients. The job requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis and resolution of client problems, which may range from very straightforward problems through to more complicated issues. Jobholders are required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction.
Your tasks will be the following:
- Answers calls within stated time guidelines.
- Analyses and interprets client inquiries to ascertain and solve issue.
- Provides accurate and creative solutions to client problems meeting all predefined quality measurements.
- Escalates calls within stated guidelines.
- Provides information, advice or instruction in response to client inquiries.
- Provides a high degree of client satisfaction in all work undertaken.
- Receives and records client inquiries and processes paperwork/systems relevant to client queries.
- Liaises internally to enable client queries to be answered and problems solved.
RequirementsThe successful candidate should have the following attributes:
- Basic IT knowledge in software and hardware
- User level computer literacy and desire to learn more about ICT solutions is necessary.
- Fluent English and German language skills
- Openess to work in shifts (sometimes evening/night shifts and weekends) is a big advantage.
- Strong communication skills, customer-oriented personality
- Fresh graduates are more than welcome!
- Competitive benefit package
- Real multinational culture
- Candidates have the possibility to learn more about ICT and acquire certificate
- Career opportunity
Other notesIf you would like to apply for this job, please send us your curriculum vitae both in Hungarian and English with the reference number in the subject of your application to firstname.lastname@example.org.
If you have had an interview at Grafton Recruitment already, please contact your consultant directly (ideally via e-mail).
For more job opportunities visit www.grafton.hu/allasok/uzlettamogato-kozpontok/