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Customer Service Team Leader - Spanish Speaker

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető 29 napja
Referencia szám 1-26-36325

Pozícióleírás megtekintése

On behalf of our multinational partner who is dealing with international sales and distribution of health products we are looking for a candidate for a Spanish Speaking Customer Service Team Leader role.

Responsibilities:

  • leading, mentoring and coaching a team of 10-15 Customer Service Agents
  • ensuring that the department’s operation complies with all internal control procedures and KPIs
  • deliver inspirational leadership and effective coaching, meanwhile providing a supportive and rewarding working environment
  • leading team meetings and performance reviews
  • responding to escalated customer calls and implement corrections

Requirements

  • fluent English AND Spanish is a must!
  • minimum 1-1,5 years of experience in leading a team of 8-15 members (preferably in the field of customer service/ call center)
  • outstanding communication skills
  • strong mentoring and leadership attitude
  • ability to motivate and inspire people
  • not being afraid to make the right-decision, even if it is not the easy road

Benefits

  • above average compensation package with wide range of cafeteria elements
  • internal trainings
  • language courses
  • horizontal and vertical career growth within the company
  • excellent working atmosphere
  • health conscious working environment with sport and leisure activities

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Hungarian Civil Code. We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Your personal data will be processed and used according to our Privacy Policy.

For more related job opportunities visit https://www.grafton.hu/en

Business Support Center | Customer service | Supervisor | Team leader | Customer service | Senior | Help desk | Ügyfélszolgálati munkatárs