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Customer Service Supervisor

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető 2 hónapja
Referencia szám 1-26-35281

Pozícióleírás megtekintése

Our prestigious partner has a global mission to make the world healthier, cleaner and safer. They provide innovative technologies and solutions all over the world, that are focusing on vital resources (such as safe food, optimized water usage and clean environment). Their center in Budapest supports and delivers world-class customer experience including sales and financial services also.

If you believe in safety and sustainability, here is an exceptional opportunity to join their team and help building a brighter future.

  • leading and mentoring and coaching a team of 10-15 and a Team Leader
  • ensuring that the department’s operation complies with all internal control procedures and KPIs
  • defining challenging but reachable goals for the team and the members individually
  • deliver inspirational leadership and effective coaching, meanwhile providing a supportive and rewarding working environment
  • leading team meetings and performance reviews
  • responding to customer complaints and implement corrections
  • hiring new colleagues
  • assigning new training opportunities for the team
  • taking part in new projects, proactive project improvement

Requirements

  • minimum 2-3 years of experience in leading a team of 6-10 members (preferably in the field of customer service/ sales support)
  • fluent Business English
  • outstanding communication skills
  • strong mentoring and leadership attitude
  • ability to motivate and inspire people
  • not being afraid to make the right-decision, even if it is not the easy road

Benefits

  • above average compensation package with wide range of cafeteria elements
  • internal trainings
  • language courses
  • horizontal and vertical career growth within the company
  • excellent working atmosphere
  • health conscious working environment with sport and leisure activities

Other notes

If you would like to apply for this job, please click on the „Apply now” button after you have uploaded your curriculum vitae both in Hungarian and English to your account.

Business Support Center | Customer service | Supervisor | Senior | Sales asszisztens