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Customer Service Specialist - Polish OR Slovak Speaking

Lokáció Pest
Iparág
Állás típusa Teljes munkaidős
Elérhető 5 hónapja
Referencia szám 34673

Pozícióleírás megtekintése

Our client is a leading provider of agricultural products and solutions. They are looking for motivated, career-focused personality with positive, can-do attitude in the Polish or Slovak speaking Customer Service Representative position.
The Customer Service Specialist is the first point of contact of Customers on daily basis, and is responsible for delivering excellent customer service ensuring the smooth flow of Order to Cash processes, meeting business targets, controlling the end-to-end follow up of dedicated Customer's.

Key responsibilities:

  • Manage a portfolio of Customers within the country
  • Strengthen relationship with Key Accounts
  • Proactively provide the information/support to Customers
  • Administrative interface with Customer and Commercial team
  • Track customer orders and facilitate resolutions of all problems/exceptions to ensure on time delivery
  • Define the priorities on deliveries to be passed to Operations team on needed frequency
  • Understand customer needs, specific market dynamics and commercial strategy in order to proactively develop actions at country level, to support a complex business and bring competitive edge to market
  • Follow up of Returns / Transfers Process
  • Main contact for Customers as well as the owner of internal communications with Customer Operations team, Logistics department, Customer Service Development function, Customer Master Data maintenance team and others

Requirements

  • Higher degree
  • Relevant experience (min. 2 years) in Customer Service / Sales Support
  • Fluency in Slovak OR Polish
  • Strong English knowledge

The ideal candidate:
  • Customer focused
  • Excellent communication skills
  • Results oriented
  • High sense of responsibility
  • Proactive
  • Creative problem solver
  • Able to manage priorities
  • Proficient working knowledge Microsoft Office, deep knowledge of Excel

Benefits

  • Competitive package
  • Training/development opportunities
  • Young, dynamic and motivated team
  • Challenging and interesting tasks
  • Opportunities to grow in international environment
  • Shuttle bus is available

Other notes

For more job opportunities visit www.grafton.hu/en/jobs/business-support-centre/

Business Support Center | Customer service | Graduate | Commerce | Logistics | Order management | Administration | Customer service | Ügyfélszolgálati munkatárs