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Customer Service Manager

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető 24 napja
Referencia szám 1-26-37563

Pozícióleírás megtekintése

Our Partner is a leading, full-spectrum provider of professional and architectural lighting solutions. We are looking for a candidate with customer service background and proved track record of people management experience.
You can be part of a newly established company and manage European Customer Service Support Team, supporting customers and engineers in all of the following areas: order processing, order management, pricing, quotations, customer relationship management, call management.

Responsibilites as European Customer Service Manager:

  • lead and manage the customer service & sales support team (around 20 members)
  • contribute to the overall Customer Service business plan and strategic initiative
  • analyze customer feedback and continuously seek process, business and efficiency improvement opportunities
  • develop and review measurement and reporting system
  • ensure that team members are adequately skilled and highly motivated in order to achieve the objectives
  • deliver inspirational leadership and effective coaching to supervisors, meanwhile providing a supportive and rewarding working environment
  • creating forecasts and budget plans

Requirements

  • minimum 5 years of experience (preferably in the field of customer service/ sales support) with 2 years proven leadership experience
  • fluent Business English
  • outstanding communication skills
  • strong mentoring and leadership attitude
  • ability to motivate and inspire people
  • not being afraid to make the right-decision, even if it is not the easy road

Benefits

  • Newly established organization in Hungary
  • Multinational environment
  • Wide range of responsibilities
  • Room for personal and professional development
  • Long-term employment opportunity
  • Competitive salary

Other notes

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Business Support Center | Customer service | Manager | Customer service | Order management | Migration | Ügyfélszolgálati munkatárs