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Bulgarian & Hungarian speaking Order Management Representative

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető 5 hónapja
Referencia szám 35120

Pozícióleírás megtekintése

On behalf of our prestigious client we are looking for you if you are an enthusiastic Bulgarian speaking candidate with customer service / order managemet / logistics experience, who would like to face new challenges at a well-organized multinational company.
This is an excellent opportunity for a talented, motivated professional looking for a multinational company that offers competitive salary, challenging tasks and a great work environment. Our client is a major and fast expanding global manufacturer company, operating all over the world.

Tasks:

  • Answer customers’ telephone calls regarding their orders, price inquiries, complaints, etc. and deal with incoming e-mails of the generic e-mail address
  • Process orders according to company guidelines, check price and availability of products to customers where necessary
  • Deal with new account set up and changes and load yearly pricing agreements as well as quotes within the divisions guidelines
  • Liaise between the customer and warehouse/planning regarding delivery of back-ordered products
  • Provide support to customers who require guidance and advice on the website during order entry, navigate and provide support in web registrations
  • Deal with customer complaints on instrument, consumables and orders
  • Monitor and provide feedback on quality issues of products, shipping
  • Where necessary, arranges product returns and/or credits within the divisions guidelines

Requirements

  • Fluency in Bulgarian and Hungarian
  • Strong English knowledge
  • Competent Microsoft Office user, Excel knowledge
  • 2 years of experience in a customer contact and/or order administration role
  • High level of accuracy, high standards for excellence
  • Good organizational skills, excellent time management, ability to plan and manage various tasks

Benefits

  • Multinational working environment
  • Excellent compensation package
  • Training activities and on-the-job coaching and mentoring
  • Personal and professional development opportunities

Other notes

For more job opportunities visit www.grafton.hu/en/jobs/business-support-centre/

Business Support Center | Customer service | Team member | Order management | BSC / SSC | Business support center | Ügyfélszolgálati munkatárs