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Customer Service Manager

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető 7 hónapja
Referencia szám 34755

Pozícióleírás megtekintése

Our well-known multinational company, who is operating in cosmetics industry is looking for a motivated and enthusiastic Customer Service Manager.

Do you love motivating people? Are you looking to join a forward thinking business? Would you pride yourself on your customer service skills? If your answers are yes, then apply for the role NOW:

Responsibilities:

  • Lead, coach and motivate the whole Call Center department
  • Provide a clear vision, SMART goals, and focused expectations to all department members
  • Manage all client inquiries and create systems and processes
  • Handle day-to-day questions and problems of both employees and customers
  • Monitor and communicate performance statistics to pro-actively drive and achieve targets
  • Help to recruit, train and appraise new team members
  • Promote up sells, saves, and collections opportunities
  • Liaise with other departments to ensure smooth operational running
  • Manage projects (eg. customer retention programs etc.)

Requirements

  • At least 2 years experience in a Customer Service Manager role
  • Excellent command of English
  • Goal oriented, persuasive and innovative mentality
  • Ability to work in a fast-paced working environment
  • Strong people management and problem-solving skills

Benefits

  • The chance to work in a dynamic, multicultural organization
  • Modern working environment, friendly atmosphere

Other notes

If you would like to apply for this job, please send us your curriculum vitae both in Hungarian and English with the reference number in the subject of your application to bsc@grafton.hu.
If you have had an interview at Grafton Recruitment already, please contact your consultant directly (ideally via e-mail).
For more job opportunities visit www.grafton.hu/en/jobs/customer-service/

Business Support Center | Customer service | Manager | Administration | Customer service | Vezető