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Portuguese speaking Customer Service Agent

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető 5 napja
Referencia szám 1-26-39223

Pozícióleírás megtekintése

Our client is a large International real estate services company, with offices all over the world and is market leader in Hungary. They are looking for an enthusiastic, pro-active and dynamic candidate for a Portuguese speaking Helpdesk Agent's role, located in Budapest serving one of their key clients on a day-to-day basis.

Your responsibilities will be:

  • Manage customer requests received by telephone, but mainly online. Ensure requests are fully understood and key information provided
  • Follow defined procedures to provide first line troubleshooting service to help resolve customer requests
  • Dispatch work orders to Regional Facilities management team, nominated suppliers or landlord based on defined business rules and manage work flow through to request completion
  • Where work exceeds defined cost parameters, review options with appropriate Regional Facilities manager, obtain supplier quotes, manage approval process and raise purchase order requests as required
  • Review work order status against defined service levels and expedite or escalate overdue jobs as required
  • Provide timely feedback to customers on work order status
  • Provide reports and management information on status of reactive and planned work orders

Requirements

You are the best candidate, if:
  • You speak fluent English and Portuguese on an intermediate level
  • Proactive, customer-focused attitude

Benefits

  • Competitive base salary with cafeteria
  • Prestigious work environment
  • Every day is a new opportunity to learn and grow

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates might be presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Hungarian Civil Code. We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Your personal data will be processed and used according to our Privacy Policy.

For more related job opportunities visit www.grafton.hu/en/job-search?disciplines=uzlettamogato-kozpontok

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