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Portuguese speaking Customer Service Agent

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető kb. 4 órája
Referencia szám 1-26-39223

Pozícióleírás megtekintése

Outstanding opportunity for professionals with fluent Portuguese language knowledge!

Our highly prestigious multinational partner, who is a market leader in Hungary, is looking for a Portuguese speaking Customer Service Agent.

This is a unique opportunity to continue your career at a Business Service Centre which aims to drive the market worldwide.

They are looking for an enthusiastic, pro-active and dynamic candidate for a Portuguese speaking Customer Service Agent's role, located in Budapest serving one of their key clients on a day-to-day basis.

Your responsibilities will be:

  • Manage customer requests received mainly online, but sometimes bye phone.
  • Ensure requests are fully understood and key information provided
  • Follow defined procedures to provide first line troubleshooting service to help resolve customer requests
  • Dispatch work orders to Regional management team, nominated suppliers or landlord based on defined business rules and manage work flow through to request completion
  • Review work order status against defined service levels and expedite or escalate overdue jobs as required
  • Provide timely feedback to customers on work order status
  • Provide reports and management information on status of reactive and planned work orders

Requirements

You are the best candidate, if:
  • You speak English on a fluent level and Portuguese on an intermediate level
  • Proactive, customer-focused attitude

Benefits

  • Competitive base salary with cafeteria
  • Prestigious work environment
  • Exciting projects to work on
  • Many charity activities
  • Every day is a new opportunity to learn and grow

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates might be presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Hungarian Civil Code. We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Your personal data will be processed and used according to our Privacy Policy.

For more related job opportunities visit www.grafton.hu/en/job-search?disciplines=uzlettamogato-kozpontok

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