Customer Service Regional Manager

Lokáció Budapest
Állás típusa Teljes munkaidős
Elérhető 4 hónapja
Referencia szám 1-26-38935

Pozícióleírás megtekintése

Do you want to join to a company, which is driven by making people's life longer, healthier and better?

Involved in clinical research and life sciences, our partner's mission is to advance discovery and improve lives. Their highly prestigious Business Service Center opened a new position, in which YOU have the opportunity to LEAD the Regional Customer Service team, as a MANAGER.

As a Regional Customer Service Manager, you will be responsible for managing the day to day operational activities for Customer Service for the East-EMEA regions.

The tasks of Your teams:

  • Ensuring the phones are answered within service level
  • Order entry, order follow-up, stock information, backorder reports and invoicing
  • Claim and Return handling and crediting

Your responsibilities:
  • Coach and develop team to deliver high quality service that’s best in class
  • Leading 3 Team Leaders directly, and 35 people indirectly
  • Ensuring achievement of all KPIs
  • Drive knowledge increases in the Team to improve resolution rate and improve accuracy and customer experiences
  • Working with stakeholders to implement efficient quality processes for Quotes and Tenders that drive improvements in win loss and ensures each bid is to a high standard
  • Change management- having the ability to develop high performing /multi-cultural teams that deliver results
  • Ensuring customer satisfaction
  • Auditing, analysing, harmonizing the best practices
  • Participating in a SAP implementation project


  • Professional level of English
  • 3 years of experience in people management
  • Experience in customer service and order management
  • Hands-on experience in SAP or Oracle
  • BSC Degree


  • Competitive salary and benefit package
  • Yearly bonus based on performance
  • Healthcare services

...and a team, who is excitedly waiting for You. :)

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates might be presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Hungarian Civil Code. We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Your personal data will be processed and used according to our Privacy Policy.

For more related job opportunities visit www.grafton.hu/en/job-search?disciplines=uzlettamogato-kozpontok

Business Support Center | Pharmaceutical and Healthcare | Customer service | Manager | Customer service | Order management | Account Manager