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SAP Manager

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető 5 hónapja
Referencia szám 4-10-38781

Pozícióleírás megtekintése

 Ensures negotiated OLA’s and SLA's are met. This includes availability and service level demand management targets to support the business at a justifiable cost.
 Design, improves and operate the SAP support organization and processes
 Realize demand needs, availability requirements, compiling availability plans, monitoring availability, and designing and monitoring planned maintenance obligations.
 Oversee day to day management of the supporting ITIL processes including change, problem and incident man-agement, request fulfilment and continuous service improvement.
 Accountable for compliance and Internal Control Requirements on the production environment
 Contribute to the strategy for Global ERP operational services
 Management face & escalation point to customers
 Accountable for operational handover from projects
 Utilize in - or outsourced delivery model pending on financial and capacity needs
 Drive improvements within the operational service structure to achieve better customer satisfactions
 Review future project and operations support need and develop resource base accordingly
 Define objectives for the department and its employees
 Manage operation team

Requirements

 Five years plus designing, implementing and operating ITIL based Service Management organisation structures and processes in a global business
 Designed and managed ITIL processes in an SAP and or shared services environment on a global basis
 Relevant University or College Degree
 ITIL certified / PRINCE2 / SAP/Solman
 Strong spoken and written English
 Strong people management skills

Benefits

Company offers real challenges, a lot of work, an above average compensation and benefits package, good career development possibilities in an international environment, they can offer fun and fully contribute to the success of young, dynamic and competent team members., Company offers real challenges, a lot of work, an above average compensation and benefits package, good career development possibilities in an international environment, they can offer fun and fully contribute to the success of young, dynamic and competent team members.

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates might be presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Hungarian Civil Code. We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Your personal data will be processed and used according to our Privacy Policy.

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IT and Telecommunications | ERP system specialists | Project Manager | Manager | SAP | IT Manager