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EMEA Customer Support Representative

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető 10 hónapja
Referencia szám 1-26-37960

Pozícióleírás megtekintése

Our Partner is a leading, full-spectrum provider of professional and architectural lighting solutions. We are looking for candidates with English language knowledge and customer service experience for the EMEA Customer Support Representative role.
You can be part of a newly established team and manage all aspects of the customers' requirements from order entry to deliver.

Responsibilites as EMEA Customer Support Representative:

  • To provide telephone and system support to both Customers & Engineers
  • Manage and record all calls on CRM
  • Key orders on the system, ensuring the customer requirements are correctly recorded
  • Order management, including liaising with other departments & areas of the business to ensure wherever possible the customer`s requirements are met
  • Coordinate with the shipping departments
  • Managing the Customers expectations and ensure that all communication is clear & accurate
  • Respond to basic technical questions and provide data sheets where needed.
  • Management of order book
  • Query management, including the resolution of disputes and issuing of Credit Notes where applicable
  • Sending out of quotations
  • Visibility calls

Requirements

  • At least 3 year experience in product related customer service/ order management role
  • Advanced English language
  • Excellent communication skills
  • Good IT knowledge (email, Excel, Word)
  • Ability to keep deadlines

Benefits

  • Multinational environment
  • Wide range of responsibilities
  • Room for personal and professional development
  • Long-term employment opportunity
  • Competitive salary

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Hungarian Civil Code. We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Your personal data will be processed and used according to our Privacy Policy.

For more related job opportunities visit https://www.grafton.hu/en

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