Customer Service Manager

Lokáció Budapest
Állás típusa Teljes munkaidős
Elérhető több, mint 2 éve
Referencia szám 1-26-37520

Pozícióleírás megtekintése

Our prestigious partner has a global mission to make the world healthier, cleaner and safer. They provide innovative technologies and solutions all over the world, that are focusing on vital resources (such as safe food, optimized water usage and clean environment). Their center in Budapest supports and delivers world-class customer experience including sales and financial services also.
If you believe in safety and sustainability, here is an exceptional opportunity to join their team and help building a brighter future.

  • lead and manage 10 customer service & sales support teams in the CEE region
  • contribute to the overall Customer Service business plan and strategic initiative
  • analyze customer feedback and continuously seek process, business and efficiency improvement opportunities
  • develop and review measurement and reporting system
  • ensure that team members are adequately skilled and highly motivated in order to achieve the objectives
  • deliver inspirational leadership and effective coaching to supervisors, meanwhile providing a supportive and rewarding working environment
  • creating forecasts and budget plans


  • minimum 8 years of experience (preferably in the field of customer service/ sales support) with 2 years proven leadership experience
  • fluent Business English
  • outstanding communication skills
  • strong mentoring and leadership attitude
  • ability to motivate and inspire people
  • not being afraid to make the right-decision, even if it is not the easy road


  • above average compensation package with wide range of cafeteria elements
  • internal trainings
  • language courses
  • horizontal and vertical career growth within the company
  • excellent working atmosphere
  • health conscious working environment with sport and leisure activities

Other notes

If you would like to apply for this job, please click on the „Apply now” button after you have uploaded your curriculum vitae both in Hungarian and English to your account.

Business Support Center | Customer service | Supervisor | Senior | Sales asszisztens