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Nordic Customer Support Representative

Lokáció Budapest
Iparág
Állás típusa Teljes munkaidős
Elérhető 12 hónapja
Referencia szám 1-26-37505

Pozícióleírás megtekintése

Our Partner is a leading, full-spectrum provider of professional and architectural lighting solutions. We are looking for candidates with Nordic language (Swedish or Danish or Norwegian) and customer service / order management / call center background for the Nordic Customer Support Representative position.
You can be part of a newly established team and manage all aspects of the Nordic speaking customers' requirements from order entry to deliver.

Responsibilites as Nordic Customer Support Representative:

  • To provide telephone and system support to both Customers & Engineers
  • Manage and record all calls on CRM
  • Key orders on the system, ensuring the customer requirements are correctly recorded
  • Order management, including liaising with other departments & areas of the business to ensure wherever possible the customer`s requirements are met
  • Managing the Customers expectations and ensure that all communication is clear & accurate
  • Respond to basic technical questions and provide data sheets where needed.
  • Management of order book
  • Query management, including the resolution of disputes and issuing of Credit Notes where applicable
  • Sending out of quotations
  • Visibility calls

Requirements

  • At least 1 year experience in any of the following fields: customer service / order management / call center
  • Fresh graduates are also welcome!
  • Advanced Danish OR Norwegian OR Swedish language skills
  • Advanced English language
  • Excellent communication skills
  • Good IT knowledge (email, Excel, Word)
  • Ability to keep deadlines

Benefits

  • Multinational environment
  • Wide range of responsibilities
  • Room for personal and professional development
  • Long-term employment opportunity
  • Competitive salary

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Hungarian Civil Code. We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Your personal data will be processed and used according to our Privacy Policy.

For more related job opportunities visit https://www.grafton.hu/en

Business Support Center | Customer service | Graduate | Customer service | Order management | Ügyfélszolgálati munkatárs