Join one of the newest Business Support Centres in Budapest!
On behalf of our prestigious client we are looking for you if you are an enthusiastic German speaking candidate with customer service / order managemet / logistics experience, who would like to face new challenges at a well-organized multinational company.
The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.
This is an excellent opportunity for a talented, motivated professional looking for a multinational company that offers competitive salary, challenging tasks and a great work environment. Our client is a major and fast expanding global manufacturer company, operating all over the world.
- Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative
- End-to-end order management (order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing)
- Process orders according to company guidelines, check price and availability of products to customers where necessary
- Liaise between the customer and warehouse/planning regarding delivery of back-ordered products
- Provide assistance to external customers
- Provide proactive customer service and commercial support to internal and external customers for orders, order management and logistics
- Track, maintain and document general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements).
- Fluency in German
- Strong English knowledge
- Relevant professional experience: 1+ year of experience in a customer contact and/or order management role
- SAP experience
- Competent Microsoft Office user, Excel knowledge
- High level of accuracy, high standards for excellence
- Good organizational skills, excellent time management, ability to plan and manage various tasks
- Newly established, fast growing global company
- Competitive salary and benefits
- Young and inspirational business environment
- Opportunity to thrive in a constantly expanding, multinational organization
- Invaluable developmental experiences
- Opportunity to take part in migration from Germany to Hungary