SAP SD Support Lead Analyst

Lokáció Budapest
Állás típusa Teljes munkaidős
Elérhető több, mint 2 éve
Referencia szám 4-10-35263

Pozícióleírás megtekintése

Join one of the newest Business Support Centres in Budapest!

Our international power management partner is looking for a SAP SD Support Lead Analyst for the following tasks:

  • Manage incidents and request based on specified SLAs.
  • Provide solutions based on tickets priority and record all information in the ticket system (Remedy)
  • Write functional specifications to be handed to the SAP technical analysts when programming changes are necessary to resolve an issue or to provide a small enhancement
  • Identify problems (reoccurring incidents) - verify possible root cause and provide solution
  • Implement changes based on Change management process
  • Change larger amounts of data when required using standard processes
  • Work with other support team members as necessary (e.g. FICO, MM, PP) to solve problems and to ensure an integrated system solution
  • Assist with testing of small enhancements and fixes as required using standard testing tools and processes.
  • Align solution design with SAP governance team to ensure proposed solutions are lined up with the Global Standards
  • Verify (process) changes with local and regional BPOs
  • Perform Queue and ticket Management based on company’s ITIL process
  • Work in partnership with business users on business requirements, processes, and systems. Provide knowledge and input to the business on the system implications of business process changes.
  • Elicit requirements using interviews, document analysis and other appropriate analysis methods.
  • Effectively use workflow and process diagrams when explaining company-standard sales processes and when capturing business requirements.
  • Demonstrate analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
  • Analyze business requirements, assess alternative solutions, design develop and implement application system solutions using SAP ERP and standards


  • College Graduate or equivalent experience
  • 5-7 years SAP SD Experience including Design and Configuration
  • Beside solid English, an additional language (German or French) is required (other languages are a plus)
  • Skills in above listed SAP modules is mandatory
  • Basic understanding of SAP development is required (e.g. ABAP, SQL)
  • SAP ECC 6.0 is mandatory (older SAP releases are a plus)
  • Experience with SAP Data Services, LSMW and Winshuttel is a plus
  • Sales business experience are a plus


  • Challenging projects in dynamic collaborative team
  • Excellent working environment
  • Our partner invests in their employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities

Other notes

For more job opportunities visit www.grafton.hu/en/jobs/it-telecommunications/

IT and Telecommunications | ERP system specialists | Analyst | SAP | IT Analyst