Our prestigous client who is a leading outsourcing service provider is looking for Service Desk Colleague with French/German language.

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills

• Providing guidance to the client through the necessary steps to restore functionality

• Being responsible to either solve the issue or assign up to Level 2 support

• Coordinating Service Requests by follow up with the cross functional teams

• Team up with your colleagues to collaborate on problem solving and identify major service solutions